At that time, there was a slight variation in the two insurance policies in place for the client. One of them, whilst technically not meeting the definition, we were able to negotiate a full payment under the policy without the client having to wait for a second episode of the illness to occur which was a win for the client as they got the money immediately rather than having to wait sometime before a second event.
From the moment they contacted us to being advised that there was a possible diagnosis of a significant illness, we stayed close to them to ensure they had someone to talk to besides relevant doctors, we also helped them complete and put together all the claim information to submit to the insurer which relieved that burden from them, they could then focus on managing the new health issue that they had been confronted by.
After the payout, Trumpet Financial helped to navigate the best use of their monies and how to adjust their situation post the illness diagnosis. They now feel confident in their financial position of both their family and their business and are thankful for having put in place the right protection at such an early stage in their business, without it, their life would have been significantly worse off.